Business Process Automation

Business process automation is more than just repetitive clicking and copying. True business process automation is the application of technology that eliminates manual, inefficient, error-prone tasks so you can focus on more strategic work. Even if you don’t have a single automatable task right now, it’s worth examining how to automate your processes for the future. You could be missing out on productivity gains that are as high as 50%.

What is business process automation?

Business process automation can be defined as a type of software application that coordinates the work of several people and processes. By automating repetitive tasks, you can free up the time of other employees and increase the reliability of your systems. The key to successful business process automation is not just automating the tasks, but automating them right – to avoid errors and eliminate bottlenecks in a more efficient manner. At its core, business process automation is about improving efficiency by using technology. If you learn how to automate your software applications in an intelligent and efficient manner, you’ll open the door to endless possibilities in how you automate everything from your call center to HR functions.

The benefits of business process automation

Business process automation is all about freeing up your employees from redundant tasks and enabling them to focus on value-added activities. A recent MIT Sloan Management Review article indicates that a company that automates its processes is able to reduce operations costs by 10% per hour and increase operational productivity by 25%. These savings don’t result from reaping the rewards of technology; rather, they are the result of reducing inefficiencies and errors in how your employees work. Many times, these gains can be attributed to automating away mindless tasks such as data entry. Few people enjoy keying endless amounts of data into spreadsheets, but many organizations still rely on this practice.

In addition, IT departments are no longer solely responsible for automating business processes. The explosion of mobile and other internet-based tools has made it possible for non-IT employees to automate their own tasks. For example, many companies now use “ticketing” systems to manage support requests. While at one time, IT would handle all ticketing, most organizations now allow employees to process their own tickets. This allows IT staff to focus on more strategic issues while empowering end-users with the tools they need to resolve issues quickly and efficiently.


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